Connecting a DVR / NVR to Night Owl X or X HD after a Password Reset

Modified on Thu, 19 Feb at 11:56 AM

After resetting the DVR / NVR password, you MUST follow the steps below to remove and add the device to the Night Owl X / X HD App.

YOU MUST FOLLOW THE STEPS BELOW OR YOUR DEVICE WILL NOT WORK WITH THE APP! DO NOT SKIP THE FOLLOWING STEPS!!

The following instructions are only for DVR's/NVR's that use the Night Owl X or Night Owl XHD App.

*Application Images may vary

Step 1: If you don’t have the App, download it from the Google Play Store (Android) or App Store (iOS).

Step 2: Log into the App with your email address and the App’s password (not the DVR / NVR password).

Step 3: Go to MENU and tap “Device.” If you don’t have a device listed, skip to step 8.

Step 4: A list of your devices appears (status may indicate “Connecting” or “Offline”), tap “Edit.”

Step 5: Select the device that had its password reset.

Step 6: On the “Device Details” screen, tap “Remove.”

Step 7: After tapping “Remove,” a confirmation message appears. Tap “OK” to remove the device.

Step 8: To add the DVR / NVR back to the App, your Smart Device MUST be connected to the same network as the DVR / NVR.

Step 9: Tap the “+” button.

Step 10: Locate the QR Code on the device’s Support Sticker.

Step 11: A list of devices should appear. Tap “Add” to add the device, making sure the Device ID in the App matches the Device ID on the Support Sticker. You can also use the QR Code found in the DVR / NVR Menu.

Step 12: If you used the “Scan QR Code” button, scan the Device’s QR Code. If you didn’t, skip to Step 14.

Step 13: Scan the Device’s QR Code.

Step 14: Create a name for the device.

Step 15: Enter the device’s admin password (the new password created during the password reset).

Step 16: Finally, if the password is entered correctly, the DVR / NVR appears on the “Devices” screen and displays a “Connected” status.

Well done! Make sure to save your new password in a secure location. Remember, the Night Owl Support Site has the answers to your questions. Why call when our Support Site has it all!