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After resetting the password used to log in to your DVR / NVR, you will need to remove and re-add the device to the mobile app.


Resetting the DVR / NVR Password

Follow the steps below to reset the password for your Device. Make sure you have the secure code you received in the "Reset Password" email available. 


*DVR / NVR Menu Images may vary

Step 1: Using the device's mouse, right-click anywhere on the current screen to access the menu bar. Click any icon on the menu bar.


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Step 2: Select, “Forgot Password” in the DVR / NVR Menu.

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Step 3: Locate the Password Reset Secure Code found in the “Reset Password” email.


 NOTE: Check your Junk/Spam folder if the email is not in your Inbox.

 

 

Step 4: Enter the Password Reset Code into the "Secure Code" field, then left-click the mouse just below the onscreen keyboard. Click "OK" to continue.

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NOTE: If the Password Reset Secure Code DOES NOT work: Either the current date on the DVR / NVR or the UID / ID was incorrectly entered into the Password Reset Tool. Return to the Password Reset Tool website and start over. 

Step 5: Follow the prompts to create a new password.

 

Step 6: Confirm the new password.

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Step 7: Once the password reset is successful, and depending on the DVR / NVR model, it may or may not automatically reboot after the password is reset. If the device doesn’t automatically reboot, unplug the DVR / NVR power adapter from the back of the device. Wait 10 seconds and plug it back in.

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Now that you have reset the password used to log in to your DVR / NVR, you will need to remove and re-add the device to the mobile app. Click on your mobile app below and follow the simple instructions to remove and re-add the device.

 

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