Lock Troubleshooting
Similar Issues
- Safe will not open with combination lock
- Low Battery
Troubleshooting Steps:
Once the batteries get low, the Safe will no longer open with the key code. Please use the Safe Key to manually open the Safe and change the batteries.
After removing the original batteries, please wait 30 seconds before putting new batteries in. Once the new batteries have been inserted into the Safe, you will hear the Safe Lock automatically cycle and then you can close the Safe.
LED Light Codes
Similar Issues
- Checking for Firmware
- Motor Rotor Check
- Opening the Safe with the Access Code
Troubleshooting
Checking for Firmware
Every time you change the batteries in the Safe, the Safe will check for new Firmware.
Note: The Safe must be connected to the Night Owl Safe App to perform a Firmware check.
- If the Safe has the latest firmware: The BLUE LED light links slowly twice and no other LED's light up.
- If there is a new firmware available:
- The BLUE LED light blinks slowly twice and within a minute, the BLUE and RED LED's turn solid for 3 seconds
- The BLUE LED light blinks slowly twice, then blinks rapidly for a few seconds and within a minute the YELLOW and RED LED's turn solid for 3 seconds.
Safe Motor Rotor Check
When the Safe powers on after installing the batteries, the BLUE LED light blinks slowly twice, the motor spins and performs a self-check to ensure the Motor Rotor works properly. If the Motor Rotor works properly, all of the LED's remain OFF.
After installing the batteries, ALL LED's turn ON for 3 seconds. If after 3 seconds only the RED LED remains ON, the Motor Rotor did not work correctly.
Troubleshooting the Motor Rotor
- Replace the batteries with new AA batteries to test the Motor Rotor.
- If the problem still persists after replacing the batteries, remove the batteries and wait 15 seconds before reinstalling the batteries to test the Motor Rotor.
- If the issue still exists after repeating this process, please contact our Technical Support Team for further assistance.
Opening the Safe with the Access Code
Note: If the batteries voltage gets too low, the Motor Rotor can get stuck and the Access Code might not open the Safe. The Safe can still be opened using the key.
- When entering the Access Code, a YELLOW LED turns ON as you press each key.
- Entering the correct Access Code turns the YELLOW LED OFF and opens the Safe.
- Entering the wrong Access Code turns the RED LED on, and the Safe beeps continuously for 3 seconds.
- After 5 unsuccessful attempts, the Safe locks the keypad for 1 hour.
- When the keypad is locked, you must use the key to open the Safe.